Terms and conditions

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Introduction 

Welcome to the terms and conditions pages for Thysols online presence world-wide. These terms and conditions explain your rights and obligations when interacting with our websites. Please read them carefully as your continued use of this website indicates that you accept these terms and conditions. Please contact us with any enquiries, comments or complaints.

Definitions

  1. www.thysol.com.au and the associated administration websites are operated by THYSOL Group BV. The terms “THYSOL Australia”, ‘THYSOL”, “we”, “us”, or “our”, refer to the operator of the website you’re currently accessing.
  2. This website is in cooperation with our Australian based partner Zebra Lymphatics, it’s ABN number is 36103605321, registered office is, 1 Seib Road, Eumundi, Queensland, 4562 Australia.  Zebra Lymphatics’ business phonenumber is 07 5442 8782.

General

The Terms and Conditions constitute the entire agreement between you and THYSOL in regard your interaction with this website. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and THYSOL with respect to this website. No modification of the Terms and Conditions shall be effective unless it is authorized by THYSOL. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions shall remain in full force and effect.

Prices, Fees and Charges

  1. The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, THYSOL Australia reserves the right to change prices at any time before we accept an order from you.
  2. All prices shown on this Site are in Australian Dollars (AUD).
  3. We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
    1. the purchase price of each Product that is ordered;
    2. the delivery fee for delivering the Products to you; and
    3. any other fees and charges set out in these terms and conditions.
  4. All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST / Tax (unless otherwise indicated).

Materials in site and software rights

  1. THYSOL products, logos and trademarks, as well as other marks, trade names, trademarks and logos on this website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent from the owner.
  2. The entire contents of this website, including text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information and software (collectively, “Content”) are subject to copyright, trademark, or other proprietary rights or licenses held by THYSOL,  it’s affiliates or by third parties who have licensed rights to THYSOL. All Content is copyrighted as a collective work under Australian and international copyright laws and THYSOL owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such content for this website. (Except as provided above), you may not make copy, modify or create derivative works/versions of the content. In addition, you may not distribute, publish, transmit, reuse, repost, “and frame” the Content in any manner or sell or attempt to sell the content.
  3. All copyrights, trademarks, patents, design rights, and other intellectual property rights relating to our websites (including, but not limited to, the underlying software, the design, graphics, layout, feel, and structure of our websites) will be and remain the sole property of THYSOL and our licensors. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
  4. You may view, use, download, and store the material on this website for personal and research use only. Commercial use is not permitted. Redistributing, republishing, copying, adapting or otherwise making material on this website available to third parties is prohibited.
  5. Any remarks, suggestions, ideas, messages and data submitted by you to THYSOL through this website (the “Messages”) shall be and remain the exclusive property of THYSOL. Therefore, THYSOL discourages you from submitting messages that you do not wish to assign to THYSOL , including confidential information or any original creative materials such as product ideas or original works. You represent and warrant to THYSOL, and accept responsibility for, the accuracy, appropriateness and legality of the messages and comments you send to the website. Your submission of such messages shall constitute an assignment to THYSOL of all worldwide right, title and interest in and to all copyrights and other intellectual property rights in the messages. THYSOL is entitled to use, copy modify, disclose, distribute and make derivative use of any of the messages for any purpose without restriction, any written or verbal approval from you or compensation in any way to you.
  6. The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. We make every effort to ensure that the information on our websites is correct but we cannot guarantee that it is 100% free of inaccuracies, errors and omissions.
  7. E & OE

Our liability

  1. Users of this website are responsible for any decisions and interperetations they may take based on information provided on the websites. We do not accept liability (as far as permitted) for any loss arising from using or relying on information or links included in these sites. Arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
  2. You agree to indemnify and hold us harmless from any liability, loss, claim, and expense (including any legal fees) related to any breach by you of these terms and conditions or arising from your use of our websites.
  3. These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, or for any matter which it would be illegal for THYSOL to attempt to exclude its liability and do not affect your statutory rights.
  4. Except as set out in clause 7.3, we shall not be liable to you in connection with this Agreement for losses that are not a reasonably foreseeable consequence of our actions. If you are using our websites for commercial purposes, THYSOL shall not be liable for any loss of profits, loss of contracts, loss or corruption of data, or other economic loss arising in connection with this Agreement.
  5. Except as set out in clauses 7.3 and 7.4, our liability to you is limited to €1,000 for any event or related series of events and €2,000 for all events in any period of 12 months.
  6. Our websites may contain links to other sites, which are outside our control and are not covered by these terms and conditions. If you access other sites using the links provided, we cannot be responsible for the content of those sites or for the way in which they deal with you or use any information they may acquire about you.
  7. THYSOL tries to meet AAA standards of accessibility, but cannot guarantee that this website will be compatible with all hardware and software that may be used by visitors to the site.
  8. THYSOL DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. THYSOL DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF AUSTRALIA.
  9. THYSOL reserves the right to refuse or cancel any orders placed for products and/or services for which the sale or use of such products and/or services in your state is restricted or prohibited.
  10. To properly serve all customers, THYSOL reserves the right to limit quantities. THYSOL further reserves the right to cancel multiple orders of an item purchased by the same THYSOL user and/or shipped to the same delivery address.
  11. THYSOL may display advertising prints for products sold through this website. THYSOL attempts to display the colors of the products shown on this website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

Your liability

You shall compensate us in full if we incur any losses or if any claims or legal proceedings are brought or threatened against us by any other person arising from your use of our websites.

Returns

Our return policy is 30 days. If you return your goods within 30 days we can offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
* Gift cards
* Downloadable software products
* Some health and personal care items

If you want to return, or exchange an item send us an email to [email protected] and wait for a reply (within 5 working days) before sending your item to us. To complete your return, we will require a receipt or proof of purchase and LOT/Batch number from the packaging (where applicable). Please do not send your purchase directly back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CD, DVD, software that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Continue reading our returns policy >>

Recording Of Calls

Calls may be monitored or recorded for training purposes.

Governing Law

The sale of goods and services under these terms shall be governed by Laws of The Netherlands and any disputes will be resolved exclusively in the courts of The Netherlands.